Returns & Exchanges

At UrbanStems, we want your floral and botanical experience to be perfect; if your order arrives damaged or wilted, please notify us within 3 days for a replacement or a full refund. Due to the perishable nature of our products, we cannot accept physical returns of plants or flowers once they have been delivered.

Return Process

• 1.
  Capture a Photo

  Take a clear photograph of the flowers or plant within 72 hours of delivery to document any quality issues or damage.

• 2.
  Contact Customer Care

  Email our support team with your order number and the photos attached to initiate your satisfaction claim.

• 3.
  Review Process

  Our floral experts will review your request within 24 hours to determine if a replacement or credit is the best solution.

• 4.
  Resolution Delivery

  Once approved, your replacement bouquet will be dispatched immediately or a refund will be processed to your original payment method.